Shipping Policy

Last Updated: May 2026

At Kapilveda, we are dedicated to delivering your health and wellness products safely, securely, and as fast as possible. We partner with the most reliable courier services across the country to ensure your orders reach you in pristine condition.

Please read our shipping terms and delivery details carefully below.

1. Processing & Dispatch Timelines

Order Verification: All orders are verified within 24 hours of being placed. If you have selected Cash on Delivery (COD), our team might send a quick confirmation via WhatsApp or Call to verify your delivery address.
Dispatch Time: Once verified, orders are processed and dispatched from our fulfillment facility within 1 to 2 business days.
Holidays: Please note that orders are not processed, shipped, or delivered on Sundays and National Holidays.

2. Shipping Charges & Cash on Delivery (COD)

We aim to keep shipping simple and affordable for our community:

Prepaid Orders: We offer Free Shipping on all prepaid orders above [Insert Amount, e.g., Rs. 499] across the country. For orders below this amount, a flat standard shipping fee of [Insert Amount, e.g., Rs. 50] will apply.
Cash on Delivery (COD): COD is available for most pin codes. A minor convenience fee of [Insert Amount, e.g., Rs. 40] may be applied by our logistics partners to handle cash collection at your doorstep.

3. Estimated Delivery Timelines

Once your package leaves our facility, the standard delivery timelines are as follows:

Metro Cities: 3 to 5 business days.
Rest of India: 5 to 7 business days.
Remote Regions & North-East: 7 to 9 business days.

Kindly note that external factors like extreme weather, natural disasters, or festive season rushes can occasionally cause minor delays. We appreciate your patience during such times.

4. Tracking Your Order

Transparent delivery is our priority. As soon as your Kapilveda package is handed over to our courier partner, we will automatically send you a Tracking Link and Shipment ID via:

Your registered Email Address
An SMS / WhatsApp Notification

You can click the link provided in the notification to track your package's real-time transit journey straight to your doorstep.

5. Incorrect Shipping Information & Non-Delivery

Address Correction: Please double-check your shipping address and active phone number at checkout. If you spot an error, contact us at [support@kapilveda.com] within 2 hours of placing the order so we can correct it before dispatch.
Delivery Attempts: Our courier partners will attempt to deliver the package up to 3 times and call you on your provided phone number. If the package remains undelivered due to an incorrect number, closed premises, or continuous refusal, it will be returned to our facility. Re-shipping such orders may incur extra delivery charges.

6. Damaged Transits

If your product container or outer box arrives visibly damaged or tampered with by the delivery agent, please do not accept the package and notify us immediately. Refer to our Return and Refund Policy to claim a free instant replacement or a full refund.